If the item is in stock, it will ship out the following business day. If the item is not in stock, please allow 3-5 business days to complete, and we will ship on the following business day.
All of our orders are sent either USPS Priority Mail ($10 regardless of volume) or USPS Express Mail ($25 regardless of volume) and is your choice at the time of checkout. Please keep in mind that items can be held up for a short time in customs, so shipping times are not guaranteed.
Occasionally a package is assigned a duty fee, and this fee is the responsibility of the customer. Typical duty charges when imposed are based on the purchase value and generally constitute a percentage comparable to or less than many state's sales tax.
We want you to be 100% happy with your purchase at Bamboo Studio. If you are not completely satisfied with your purchase you may return it, in its original condition and packaging, for an exchange or refund within 14 days of receipt of the item. Shipping charges will not be refunded. Simply contact us within 14 days of receipt of the item. Items must be sent to the following address:Bamboo Studio
Po Box 37
St John VI 00831-0037
All personalized and custom-made items are non-returnable, non-exchangeable.
On sale items are final and not returnable.
Shipping charges cannot be refunded. The return shipping costs are the responsibility of the customer.
Gifts may be exchanged, returned for store credit. Custom-made and personalized items are not returnable.
Are your products eco-friendly?
We want you to know that all precious metals at Bamboo Studio are recycled, which means we DO NOT buy metals from mining companies. We don’t believe in it and, as jeweler/designers, we just don’t have to. We feel GREAT about that and you can too! In the jewelry industry where all of our products come from the Earth, Bamboo Studio firmly believes that recycling metals is the most important step we can take in protecting our environment. We hope you agree.
We accept PayPal, Visa, MasterCard and American Express credit cards.
All orders taken on Bamboovi.com are 100% secure and protected by a 128 bit secured socket layer, which is the highest standard for online ordering. All your personal information including credit card info is fully secure. We do not sell, rent or share our customer information to anyone.