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Frequently Asked Questions

1. When will my order ship?

Please allow us 5 - 7 days to process your order.

2. How will my jewelry be shipped?

All of our orders are sent either USPS Priority Mail ($18 regardless of volume) or USPS Express Mail ($36 regardless of volume) and is your choice at the time of checkout.

3. Will I be charged a duty or customs fee?

Because our jewelry is 100% made on St. John, we are certified duty free by US Customs and Border Protection, so you will never need to worry about this fee.

4. Is your jewelry eco-friendly?

We want you to know that all precious metals at Bamboo Studio are recycled, which means we do not buy metals from mining companies. We don’t believe in it and, as jeweler/designers, we just don’t have to. We feel great about that and you can too! In the jewelry industry where all of our products come from the earth, Bamboo Studio firmly believes that recycling metals is the most important step we can take in protecting our environment. We hope you agree.

5. What methods of payment do you accept?

We accept PayPal, Visa, MasterCard, Discover and American Express credit cards.

6. How secure is my purchase?

All orders taken on are 100% secure to the highest standard for online ordering. All your personal information including credit card info is fully secure. We do not sell, rent or share our customer information to anyone.

7. How do I care for and clean my jewelry?

To maintain your silver and gold jewelry, store it in a cool, dry place. Avoid exposure to harsh chemicals and remove your jewelry before swimming in chlorinated water. Clean silver with a polishing cloth or a mild soap solution, gently scrubbing with a soft toothbrush. For stubborn tarnish, use a baking soda paste. Clean gold with a mild soap solution or a BRIEF soak in a diluted ammonia solution. Always rinse thoroughly and dry with a soft cloth. For the most stubborn of stains and tarnish, we offer a complimentary spa treatment. Please use the RMA below for this service.

8. Do you offer warranties on your jewelry?

Yes, all of our jewelry pieces come with a lifetime warranty that covers manufacturing defects. This does not include chains. Our chains have a limited warranty.

9. What is your returns and exchanges policy?

We want you to be 100% happy with your purchase at Bamboo Studio. If you are not completely satisfied with your purchase you may return it, in its original condition and packaging, for an exchange or refund. To initiate a return or exchange, please submit the below RMA form within 7 days of receiving your merchandise. We will review your request and, upon approval, provide you with an RMA number and detailed return instructions. Please allow up to three business days for a response.

Please note:
*All personalized and custom-made items are non-returnable, non-exchangeable.

*Sale items are final and not returnable.

*The return shipping costs are the responsibility of the customer.

*Gifts may be exchanged or returned for store credit.

  • Monday - Saturday: 10am-9pm
  • Sunday: 11am - 8pm
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