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Frequently Asked Questions

  • When will my order ship?

    Please allow us 5 - 7 days to process your order.

  • How will my jewelry be shipped?

    All of our orders are sent either USPS Priority Mail ($18 regardless of volume) or USPS Express Mail ($36 regardless of volume) and is your choice at the time of checkout.

  • Will I be charged a duty or customs fee?

    Because our jewelry is 100% made on St. John, we are certified duty free by US Customs and Border Protection. Bamboo Studio clears every item at the local customs office before shipment so you will never need to worry about this fee.

  • Are your products eco-friendly?

    We want you to know that all precious metals at Bamboo Studio are recycled, which means we DO NOT buy metals from mining companies. We don’t believe in it and, as jeweler/designers, we just don’t have to. We feel GREAT about that and you can too! In the jewelry industry where all of our products come from the Earth, Bamboo Studio firmly believes that recycling metals is the most important step we can take in protecting our environment. We hope you agree.

  • Methods of Payment

    We accept PayPal, Visa, MasterCard, Discover and American Express credit cards.

  • Returns and Exchanges Policy

    We want you to be 100% happy with your purchase at Bamboo Studio. If you are not completely satisfied with your purchase you may return it, in its original condition and packaging, for an exchange or refund within 14 days of receipt of the item. Shipping charges will not be refunded. Simply email us within 14 days of receipt of the item and we will reply with a Return Form providing directions.


    All personalized and custom-made items are non-returnable, non-exchangeable.
    On sale items are final and not returnable.

    The return shipping costs are the responsibility of the customer.
    Gifts may be exchanged, returned for store credit.

  • Terms and Conditions

    Prices, availability and estimated delivery times are subject to change at any time.

  • Shopping Security

    All orders taken on are 100% secure to the highest standard for online ordering. All your personal information including credit card info is fully secure. We do not sell, rent or share our customer information to anyone.